This is a list of Frequently Asked Questions
The Battle Oats Website accepts many forms of payment methods. These include: Visa, Visa Debit, Visa Electron, Mastercard, Maestro and Paypal. Cards will be charged when the order is placed.
If you would like to cancel your order, please e-mail [email protected] with your order number and full name. If the order hasn’t been processed then we will refund you within 5 – 7 business days. Please note that if your order has been processed you will not be able to cancel. Customer Services are open between 9:15am-5:pm Monday to Friday (excluding bank holidays).
We only use your personal details to complete your order, and shortly after completion of your order your payment details are automatically deleted from our system. Your name, address and phone number are stored on our system to make future orders easier. Your name, address and phone number are never sold or passed on to a third party although Battle Oats may use your email address to make you aware of issues with your order / feedback from your experience etc.
Battle Oats has several products approved by The Vegetarian Society, please check out our product pages for further information!
Battle Oats Protein Cookie is currently our only vegan product.
To keep up to date with all our latest product launches and news please subscribe to our newsletter at the bottom of our website and follow our social media pages.
All our products are made in a family-run nut-free bakery.
For all of the Battle Oats products using palm oil, we ensure that the ingredient is sustainably sourced. All palm oil used in our products is certified as sustainable by the Roundtable of Sustainable Palm Oil (RSPO).
Unfortunately, we are unable to part-refund orders once they are processed.